Spare Parts Module

Selling Spare parts falls under the category of after-sales service and is one of the major revenue streams for a dealer.

Selling Spare Parts requires management of logistical processes of stock keeping and ongoing synchronization with technological updates, parts variations and the manufacturer's demands.  The main challenge is to keep inventory levels at a minimum while maintaining high levels of service and customer satisfaction.

The A.D.S. Spare Parts Module enables the user to separate the activities of the warehouse stock keeping from the service processes and the job card management.

A job card can be created by a service specialist who then contacts the customer in the frontline and recommends which required parts and labor are needed.
The Stock keeper would then open a thin version of the job card and issue the parts needed for the service.

A dealer can also use his warehouse's front desk for direct sales of spare parts. This requires, in addition to the standard inventory processes the dealer must manage (Inventory planning, procurement, etc.), the implementation of sales processes in the warehouse.

These are all core SAP Business One processes, which can be accessed directly from within the Automotive Dealership Solution's menu, such as creating an A/R Invoice for the parts, receiving the payment and issuing a payment document.

This way, the warehouse can be measured as a standalone profit center with its own goals and sales targets.

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