DMS – Delaer Management System

Services and Products

Automotive Sales (New & Used)

The Xioma Automotive Sales Module supports all aspects of automotive dealer’s sales processes, including new and used vehicles, lots and showrooms from the initial pipeline and opportunity management, to the delivery and payment.
New vehicle distribution processes are initiated when vehicles are ordered from the manufacturer, shipped and delivered to the dealership, prepared for delivery (including PDI – Pre Delivery Inspection) to the end-customer and final billing.

For instance:
Import Vehicles– A vehicle is created in the system as an item and is processed thru native SAP Business One processes: Procurement, i.e. Purchase order to the manufacturer, landed costs document etc., and Sales (quotation to invoice). Vehicle Inventory – Vehicles to be sold are managed as items in SAP Business One under a suitable category and in unique warehouses, as the import process requires.
After-Sales
Selling Spare parts is part of the after sales service and one of the major revenue streams for a dealer. It requires management of logistical processes such as stock keeping, ongoing synchronization with technological updates, parts variations and the manufacturer’s demands. A dealer can use his warehouse’s front desk for direct sales of spare parts. This requires, in addition to the standard inventory processes the dealer must manage (Inventory planning, procurement, etc.), the implementation of sales processes in the warehouse.

Summary
Together with the CRM Module, the sales process continues with follow-ups and feedback from the customer. The sales module is part of the complete CRM view that is provided in this powerful software solution.

Automotive Service (Repair shops, on site)

Xioma Automotive Service Module supports the standard auto repair shop activities and functionality such as vehicle job card management and utilization of the auto repair shop’s resources.

The Xioma Automotive Service Module enables the auto repair shops to manage and log all-around information regarding a vehicle’s visit in the repair shop. From the moment the vehicle enters the workshop until the end of the billing cycle process, everything is tracked in the Job Card.

The service module job card consists of several data sections: General Service Information, Spare Parts & Materials, Labor, Outsourcing, Activities and Documents.

It is also possible to base a job card on a sales quotation issued for the customer.

Billing
The service module enables the user to debit each line of labor or parts in the job card to a maximum of three debtors with a specified ratio.

The job card will be the base of the relevant billing documents for the debtor such as an A/R for the customer, a warranty claim for manufacturer, etc.
Only after all items in the job card are billed will it be possible to change it’s status to ‘Closed’.

Scheduling
The Xioma Automotive. Service Module enables the workshop to plan ahead for known service requirements, either by active operations based on the system’s data or by receiving service requests from customers.

A service appointment is set using an activity, linked to the customer and the vehicle. It is possible for the repair shop’s planner to see an overview of all resources (such as mechanics, car lifts, etc.) and future utilization in order to build an efficient work plan.

Warranty Claims
The service module supports management of warranty claims registered by the dealer’s affiliate auto repair shops or claims directed to the manufacturer by the dealer. A warranty claim can be based upon a job card or can be the base document of an A/R invoice, once compensated by the manufacturer. The claim includes the required information, as defined by the manufacturer, in order to ensure approval.
The user can define several warranty claims, for example: Goodwill, Compensation, Standard warranty, etc.
It is also possible to export warranty claims to a file, as usually required by most of the manufacturers.

Manufacturer Campaigns (recalls)
Campaigns are service situations that are usually initiated by the vehicle manufacturer, e.g. A vehicle recall for repairing a known fault.
A campaign can be a public active one or a silent one. The manufacturer provides a list of vehicles that are suspected to include the fault and that should be treated according to its instructions.
Each campaign definition can include a pre-defined kit that indicates all required parts and labor for the execution of the campaign service.
Once a vehicle that is assigned to a campaign enters the auto repair shop, a pop-up alert shows the campaign details, enabling the repair shop manager to select the campaign for execution. Doing that, all required parts and labor are automatically added to the job card.

VMS

Xioma Automotive’s Vehicle management system provides full view of the vehicle from Service and logistical points of view

With the VMS the user can easily get a 360° of the vehicle that includes:

Detailed Service history

Vehicle General Information

Ownership history

Configuration of the vehicle that includes packages and accessories on the specific vehicle

List of parts that the vehicle used in the past

Logistics of the vehicle including location, movements etc

Financial information on the vehicle including profit and lost analysis of the vehicle

 

Spare Parts

Selling Spare parts falls under the category of after-sales service and is one of the major revenue streams for a dealer.

Selling Spare Parts requires management of logistical processes of stock keeping and ongoing synchronization with technological updates, parts variations and the manufacturer’s demands.  The main challenge is to keep inventory levels at a minimum while maintaining high levels of service and customer satisfaction.

The Xioma Automotive Spare Parts Module enables the user to separate the activities of the warehouse stock keeping from the service processes and the job card management.

A job card can be created by a service specialist who then contacts the customer in the frontline and recommends which required parts and labor are needed.
The Stock keeper would then open a thin version of the job card and issue the parts needed for the service.

A dealer can also use his warehouse’s front desk for direct sales of spare parts. This requires, in addition to the standard inventory processes the dealer must manage (Inventory planning, procurement, etc.), the implementation of sales processes in the warehouse.

These are all core SAP Business One processes, which can be accessed directly from within the Automotive Dealership Solution’s menu, such as creating an A/R Invoice for the parts, receiving the payment and issuing a payment document.

This way, the warehouse can be measured as a standalone profit center with its own goals and sales targets.

Fleet Management

Xioma Automotive provides an integrated solution for fleet management that enables tracking of each and every vehicle’s usage including:

Vehicle usage, including all expenses in the vehicle life cycle, meaningful events such as accidents, police tickets etc’.

With the fleet capabilities authorized users can view driver’s performance and behavior over time

Notable milestones such as insurance renewal are alerted to the user in a pre-defined follow up activity

Without an integrated and automated financial management solution, increased business complexity can overwhelm your existing financial and accounting processes
As your business grows, so do the challenges associated with managing its financials.
Without an integrated and automated financial management solution, increased business complexity can overwhelm your existing financial and accounting processes, giving rise to inefficiencies and inaccuracies that can lead to missed opportunities and lost revenue.

The SAP® Business One application offers a complete and integrated set of tools to effectively manage and automate all of the accounting and financial processes in your growing company.

As the core component of SAP Business One, financials management incorporates all key accounting processes, such as ledger and journal entries, accounts receivable, and accounts payable.
The software automatically triggers accounting postings in real time when relevant business events occur.

In addition, SAP Business One supports automatic tax calculations as well as multicurrency transactions. Posting templates and recurring postings further streamline and simplify your accounting processes.

The SAP® Business One application offers customer relationship management (CRM) functionality that lets you instantly access complete sales and customer information
The CRM Module enables you to respond to customer inquiries and sales requests.
The ability to maintain close customer relationships is fundamental to the automotive industry business growth. Yet in today’s automotive competitive environment, customers are demanding more choices and faster turnaround than ever before.

To meet these demands and build customer loyalty, automotive industry small businesses need rapid access to complete, accurate, and up-to-date customer information.
The customer relationship management (CRM) functionality of the SAP® Business One application allows you to manage all customer records, along with the entire sales process from initial contact to final order. It provides a complete set of tools to record customer contacts, monitor sales opportunities, generate quotes, and process orders over the Internet.
As a result, you can easily track leads as they move down the pipeline to become quotes and then sales
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